Apothecary Support
Direct inquiries and guidance
Ontario
studio location
24h
response window
CAD
transparent shipping
Get in Touch
We answer all formulation and order inquiries directly from our Ontario workspace. Please allow up to one business day for a considered response.
Clear Answers
Frequently asked questions
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Canadian Shipping Rates
Formulation & Patch Testing
Shelf Life & Storage
Returns & Exchanges
All orders ship directly from Ontario with flat-rate CAD shipping calculated transparently at checkout.
Our balms and oils are nutrient-dense and unrefined. Always perform a patch test before first use on sensitive skin.
Store in a cool, dry place away from direct sunlight. Unopened formulations remain stable for 24 months.
Due to the small-batch, unsealed nature of our botanical goods, we review return requests case by case.